Privacy Policy
Southwest Merch ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information, including your consent to receive SMS (text) messages from us.
1. Information We Collect
We collect the following types of personal information when you interact with us:
Name, email address, and phone number
Shipping and billing addresses
Order details and purchase history
Communication preferences (email/SMS)
Any information you provide through contact forms, account creation, or during in-person interactions
2. How We Use Your Information
We use your information to:
Process and fulfill orders
Provide order updates and customer support
Respond to inquiries or service requests
Send promotional offers, updates, and other communications
Improve our products and services
3. SMS/Text Messaging Consent
By providing your mobile number and opting in, you agree to receive SMS messages from Southwest Merch for the following purposes:
Order confirmations and tracking
Pickup and delivery notifications
Appointment reminders
Limited-time offers, sales, and promotions
Customer service responses
Message frequency may vary.
Message and data rates may apply based on your mobile carrier.
3.1 How We Collect SMS Consent
Consent is collected through:
Online forms and checkout pages with a consent checkbox
Text-based opt-ins using keywords (e.g., "START")
Verbal or written consent at in-person events or store visits
Paper or digital signups at pop-ups or trade shows
3.2 How to Opt-Out
You may opt out of SMS communications at any time by:
Replying STOP to any text message you receive from us
Contacting us at sales@southwestmerch.company
Calling us at (928-955-0048)
You will receive one final message confirming your opt-out. After that, no further SMS messages will be sent unless you re-subscribe.
4. Sharing Your Information
We do not sell, rent, or trade your personal information—including your mobile number—to third parties for marketing purposes.
We may share your information with trusted service providers for purposes such as:
Payment processing
Order fulfillment
SMS delivery services (e.g., Twilio, Klaviyo, etc.)
Website hosting and data storage
All partners are contractually obligated to keep your information secure and use it only as instructed.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure. These include:
Secure server connections
Encrypted transmission of sensitive data
Access controls for internal systems
However, no method of transmission over the Internet or mobile networks is 100% secure.
6. Your Rights and Choices
You may request to:
Access, update, or delete your personal information
Change your communication preferences
Opt out of promotional emails or SMS messages
To exercise these rights, contact us at sales@southwestmerch.company.
7. Children’s Privacy
We do not knowingly collect or solicit personal information from anyone under the age of 13. If we learn we have collected personal information from a child, we will delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page and notify you where appropriate.
9. Contact Us
If you have any questions or concerns about this policy or your data, please contact us:
Southwest Merch
Email: sales@southwestmerch.company
Phone: (928-955-0048)
Website: southwestmerch.company